Product Questions
Send the model and the details you need to confirm about the computer, monitor or accessory.
Support for Your Siemens Orders
Get help with Siemens industrial computers, monitors, programming devices and accessories, from product inquiries to existing orders.
Order Assistance
Contact us about quotation details, delivery requirements or an existing order.
After-Sales Support
Include your order reference and a description of the issue so we can discuss the next steps.
What to Include in Your Inquiry
Model and Configuration
Include the full order number and any known memory, storage, operating system or interface requirements.
Quantity and Destination
List the quantity for each item and the delivery destination. Add any packing or arrival-date requirements.
Existing Orders
For an order question, include the quotation or order reference and explain what needs attention.
How to Get a Quote
Send Your Model
Send the complete model or order number and the quantity required.
Confirm Product Details
Include any configuration, connection or delivery requirements.
Request a Quote
Ask us to confirm availability, pricing and the terms for your purchase.
Shipping Options for Your Order
We support worldwide shipping by sea, air and rail. We choose the most suitable shipping method based on your order, destination and requirements.
Sea Freight
We arrange sea freight and confirm the destination port, packing requirements and onward delivery arrangements for your order.
Air Freight
We arrange air freight based on the destination and shipment details. The quotation confirms the proposed service and delivery terms.
Rail Freight
Rail freight is available on suitable routes. We check the route and delivery arrangements for your destination before confirming the shipment.
Confirm Delivery Requirements
Send your part numbers, quantities and delivery destination.
Protective Packing for Your Products
We check products against the confirmed order before packing. The protective materials and outer packaging depend on the products, accessories and shipping requirements.
Product and Packing Requirements
Discuss any special packing requirements before confirming your order.
Products and Included Items Confirm the equipment, accessories and any items packed separately.
Specify any requirements for cushioning, moisture protection, pallets or shipping marks. Packing details and any additional charges should be agreed before dispatch.
Confirm Before Dispatch
Include packing and delivery requirements with your inquiry.
Products
Confirm part numbers, quantities, accessories and any required product or label photos.
Outer Packing
Specify cushioning, moisture protection or pallet requirements. Confirm package dimensions and gross weight before booking freight.
Address and Documents
Provide the recipient, delivery address and any invoice, packing list or shipping-mark requirements.
Shipping
Agree the shipping method, freight charges, delivery terms and carrier-account or freight-forwarder details.
Support After Your Purchase
For order updates or after-sales questions, send your order reference, complete part number and a description of the issue. Include relevant product-label photos, error messages or other details that help us understand your request.
Warranty and any return or service arrangements depend on the terms agreed for the order. Contact us to confirm the next steps before returning a product.
Email UsWhen Your Delivery Arrives
Check the packaging and contents against your order. Photograph any damage or missing items, retain the packaging and contact us with your order reference. Do not use visibly damaged devices.
Frequently Asked Questions
What do I need to send for a quotation?
Send your part numbers, quantities and delivery destination. Send the complete product reference so we can discuss the item and configuration you need.
How do I request after-sales support?
Email us your order reference, part number and a description of the issue, with relevant photos or error messages. We will discuss the next steps under the agreed order terms; please contact us before returning any product.
Which payment methods and currencies can I use?
Ask us to confirm the available payment methods, currency and payment schedule in your quotation. Use the payment details on the agreed order documents, and verify any requested change through your established sales contact before paying.
How are availability and delivery times confirmed?
Availability and delivery times depend on the exact part number, configuration and quantity. Ask for confirmation in your quotation. Please distinguish the time needed to prepare an order from the estimated shipping time.
Can I use my own freight forwarder or courier account?
Tell us if you would like to use your own forwarder or courier account. Include the collection arrangements and destination so we can confirm the shipping method, charges and responsibilities before dispatch.
Does the quotation include freight, import duties and taxes?
Ask for the agreed delivery terms and a breakdown of the quoted charges. Confirm whether freight, insurance, import duties, taxes and customs clearance are included, and which party is responsible for each cost before ordering.
Which shipping and customs documents should I request?
Tell us which documents your company, forwarder or customs broker needs, such as a commercial invoice, packing list or specific product information. Ask us to confirm document availability before ordering, especially if you require a certificate or a particular document format.
What should I check when my shipment arrives?
Check the packaging, product references and quantities against the order documents. Keep the packaging and take photos of any visible damage or discrepancy. Contact us with your order reference and the relevant details so we can discuss the next steps.
Send Us Your Product or Order Inquiry
For a quotation, send part numbers, quantities and your delivery destination. For an existing order, include your order reference and the help you need.